Legal Guarantee

Your statutory rights

Products must conform to the purchase agreement and the reasonable expectations that apply to the product, its description and the circumstances of sale. Statutory conformity rights apply whether or not a separate commercial guarantee is offered.

If something is wrong

Contact us through the contact form with your order number, the product, what is wrong and when you first noticed it. Photos may help for visible damage or a wrong item. Keep the product and packaging while we review the issue; we will tell you if we need the item returned and how to do that.

Possible resolution

Depending on the issue and the applicable law, the appropriate remedy may include repair, replacement, price reduction or refund. We will assess the facts and explain the next step. A return, withdrawal period or warranty summary on this page does not reduce mandatory consumer rights.